Rebtel Review

Good

No monthly fees or hidden charges, cheaper cent rates per minute, Pay per call pricing

Bad

Lack of live chat or phone support, limited basic feature set, Not ideal for heavy users.

Overall

Rebtel's lifetime accounts with no expenses other than call charges makes it a suitable backup VoIP option for businesses and a low cost international call provider for individuals and families.

Editor's Ratings

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Rebtel is a multi-platform, easy-to-use international VoIP call service with cheap per minute rates and a host of convenient features. No monthly fees, plans or packages – just individual country specific call rates to pay as you go.

Service

As mentioned before, Rebtel offers the cheaper rates compared to other providers, in fact several cents less per minute than similar monthly service plan type VoIP providers. The lack of monthly plans eliminates connection fees, cancellation and monthly fees. Customers are free to place and make calls whenever they want without worrying about membership. Signing up for an account with Rebtel allows users to make free calls to over 50 countries.

Basic Features

Rebtel currently services over 196 destinations with variable rates and variable features. All calls can be placed and received with landlines or mobile devices. It also comes with collect call feature to allow family members or friends free calling (you pay for their call). A centralized address book tracks all contact numbers and information including Rebtel provided numbers to convert international calls to local. Unfortunately, the simplified service plan of Rebtel and lack of monthly plans limits the basic feature set. Some missing features include lack of speed dialing, toll free 800 numbers, IVR & Queue.

Multi-Platform

Users can install Rebtel app on their Apple or Android smartphone and use VoIP services or interact for free with other Rebtel users. Likewise, the desktop app provides VoIP international calling services. For landline users, Rebtel relies on its telecommunication network to offer the same service. Regardless of the platform, there is no setup or first time configuration required.

Free Calls

The free service is delivered through an instantly generated local number that you then call and request the other party to hang up an call back while you stay on the line. This call now becomes free as it is treated as a local call. The free service though is restricted to certain areas in limited countries. All other areas and countries are charged on a per minute basis.

VoIP Specific Calls

Rebtel along with its telecommunication network offers per minute VoIP call service that operates like conventional direct calls.

The option to choose between VoIP and Direct Dial feature helps control phone bills and eliminates the need for international numbers, extra codes for extra calls. Unfortunately, Rebtel doesn't offer monthly fixed pricing or unlimited calling so its not ideal solution for heavy users. All new signups are assigned accounts to track call history, make payments and even track account information.

Help & Support

Technical issues are dealt with immediately with a dedicated international support team. They usually respond within  24 hours for email inquiries. However, Rebtel lacks live chat and phone support. Thankfully, the website provides a detailed FAQ section with neatly arranged categories for specific departments such as mobile apps, billing, registration, general and calls. Support documentation is simpler to navigate and for any additional help, they operate a user forum with a wide contributor base.

Conclusion

Less of a VoIP provider and more of an international call provider, Rebtel.com manages to reduce call costs by eliminating monthly and onetime fees in lieu of per minute charges. Free calling to over 50 countries and international SMS service with mobile application and desktop free download makes this inexpensive VoIP provider an affordable option.

VOIP Services Features

  • Mobiles  : Yes
  • Landlines  : Yes
  • PCs  : Yes
  • Unlimited Calls  : No
  • Emergency Calls  : Yes
  • Voicemail  : Yes
  • Countries  : 59
  • Call Transfer  : No
  • Port Numbers  : No
  • Toll Free Numbers  : No
  • Call Waiting  : No
  • Business Plans  : No
  • Free Calls  : Yes
  • Support Options  : 2
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